Privacy policy

Fendix Media Ltd (Fendix) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Fendix may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd May 2018.


Fendix is committed to protecting your privacy and safeguarding all personal data that we may collect and store. This policy describes the methods through which we may obtain personal data, which items of data we collect and the purposes for which it is used and how we protect your data

We may collect and process information via the following means:

  • Information we collect because we have a contractual relationship with you
  • Information we collect through delivery of advertising on NHS public web-sites
  • Information we collect through delivery of advertising on NHS private web-sites
  • Information you provide via our web-site or online support systems
  • Website usage information


Information we collect as part of a contractual relationship

When we enter into a contractual agreement to provide or obtain products and services we will store key contact information for the fulfilment of the service in question.  This information will include names, job titles, telephone numbers and e-mail addresses.  It may also include business correspondence related to the provision of service.  We shall continue to hold and process this information for the duration of the contract.


Information we collect through delivery of advertising

When we deliver advertising our systems may place cookies and javascript on pages where banner ads are displayed.   The information we collect and process is dependent on where ads are displayed:


Advertising on public facing websites

We do not profile visitors to public facing web sites, nor do we collect any personal data on these users.


Advertising on private (intranet) websites

When we deliver advertising to NHS Trusts and Health Boards we target advertising according to a user’s job specialism rather than specific individuals. As part of this activity we may record a unique but anonymous ID to enable us to perform statistical analyses of audience communities (e.g. the numbers of doctors receiving ad messages).

We store for statistical purposes a list of identified job specialisms each time an ad is requested from us.

We do not collect or store any information that would allow us to identify or track an individual. Nor do we share any personal information with advertisers or any other organisations.

Our ad targeting and delivery processes are reviewed and approved by our partner organisations’ Commercial, IT and Governance teams as part of our contract with them.


Information you provide via our website or associated sites

If you fill in a form on our web site or submit a support e-mail , we will store the information you have provided in our systems where relevant (such as our CRM systems and support ticketing system)

Your act of sharing your information with us will constitute consent to process and use your information for the purposes described in the relevant form and for no other purposes.

Some of our business systems may be web based ‘software as a service’ systems provided by third parties, who will constitute data processors.  We will only use such systems where they comply with all relevant data protection legislation.


Website usage information

We may use javascript code embedded in our websites to collect information about pages you view, how you reached the page, what you do when you visit a page, how long you remain on the page.  We do not associate this information with an identifiable person.

When you visit our website our server will also log the time of a visit and the IP address from which your visit came, we do not associate this information with an identifiable person, log file information is deleted periodically and only used for server administration and maintenance purposes.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Similarly, if you click on an advert delivered solely or in part by Fendix, we do not have control over the destination page unless it is hosted by us on behalf of the advertiser.


Controlling and accessing your personal information

We will not sell, distribute or lease your personal information to third parties without your express permission, or where we are required by law to do so.

You may request details of personal information which we hold about you at any time by writing to Fendix Media Ltd, Sussex Innovation Centre, University of Sussex, Science Park Square, Falmer, Brighton, BN1 9SB, or by e-mailing

We will perform security checks to ensure that we only release personal data to the correct recipient.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.  We will also delete personal information upon request in line with the General Data Protection Regulation except where we are required by law to hold such information.